Q: What is your typical delivery time?
A:For standard models in stock, delivery is within 10 working days. For custom-made products according to your specifications, the lead time is within 35 days after order confirmation.
Q: What details should I provide to get an accurate quotation?
A:Please provide the following information: Product Model/Size, Transmission Ratio, Output Speed, Shaft Directions (input/output), and your required Order Quantity. For non-standard products, additional details or drawings are helpful.
Q: How soon can I get a reply to my inquiry?
A:We respond to all inquiries within 12 hours during our business days to provide prompt support and information.
Q: What documents do you provide for export?
A: Full export package (Commercial Invoice, Packing List, Bill of Lading, etc.).
Q: Hong long is your product warranty?
A: We offer 12 months warranty from departure date of the goods.